Administrative
(see also Administrative; Administrative Action)
This is the process used to establish an order for paternity and or child support. Learn more about the administrative order establishment process.
 
Administrative Action
(see also Administrative; Administrative Establishment)
This is the process used to establish an order for paternity and or child support. Learn more about the administrative order establishment process.
 
Administrative Establishment
(see also Administrative; Administrative Action)
This is the process used to establish an order for paternity and or child support. Learn more about the administrative order establishment process.
 
Administrative Order
(see also Administrative Paternity and/or Support Order)
A paternity and/or child support order that is entered through an administrative process versus a judicial process. An administrative order has the same force and effect as a judicial order.
 
Administrative Paternity and/or Support Order
(see also Administrative Order)
This is the type of support in which parents work with us to determine the amount and type of support for the support order. A court hearing is not needed. Another option is a judicial order.
 
Alimony
The amount ordered to be paid for spousal support.
 
Alleged Father
A person named as a possible biological father of a child.
 
Amount Sent to You
This is the amount we sent by payment card, direct deposit or check to the parent who is due support.
 
Appointment Notice
If a parent is not paying support as ordered, we may ask them to come into a local child support office to negotiate a written agreement for payment of past-due support or discuss other ways to address their account balance.
 
Begin Date for Ordered Support
This is the date the first child support and/or, past-due child support is due after the order information is entered into our computer system. For example: Child support payments are due the first of every month beginning March 1, 2010. The order information was entered into our computer system on July 15, 2010. The order begin date displayed in eServices will be August 1, 2010.
 
Begin Date for Medical Support
This is the date the first medical support payment is due after the order information is entered into our computer system. For example: Medical support payments are due the first of every month beginning March 1, 2010. The order information was entered into our computer system on July 15, 2010. The order begin date displayed in eServices will be August 1, 2010.
 
Business, Professional, Hunting and/or Fishing License Suspension
We can suspend business, professional, hunting and/or fishing licenses when a parent is not paying as ordered. We send a notice to the parent that we will suspend their licenses to enforce the support order. From the date we send the notice, the parent has 30 days to pay what they owe, enter into a written agreement, or request a hearing before we suspend a license.
 
Case Number
This is the number assigned by us to identify your case.
 
Case Status
The following case status are used in eServices:
  • Open – services are being provided by the Program
  • Evaluating closure; Pending evaluation for closure; Initiating closure; Processing closure - child support services by the Program may be ending. If you want services, please contact us.
  • Reopened for conversion
 
Case Summary
This is a brief summary of your case details. It includes the case status and can include other important basic information about your case such as whether you have a support order or medical support, active mailing and residential addresses on file with us, and recent payment information.
 
Clerk of Courts
The Clerk of Courts maintains the records of the court. Find a list of Florida Clerk of Courts at this link: http://www.flclerks.com/?FindaClerk
 
Completed Case Actions
These are child support actions which are completed.
 
Consumer Referral Action
(see also Credit Reporting Agencies; Reporting past-due support to credit reporting agencies)
An enforcement action that can result in the current support obligation and any past-due support owed being reported to credit reporting agencies.
 
Contempt
(see also Motion for Contempt)
A motion for contempt is filed in circuit court when the parent who owes support fails to pay as ordered.
 
Contesting
This term is used when a parent disagrees with a pending enforcement action. If a parent who owes support disagrees with an action being taken on their case, they can contest the action by filing a petition in a circuit court.
 
County
This is the county the support order was issued in.
 
Credit Reporting Agencies
(see also Consumer Referral Action; Reporting past-due support to credit reporting agencies)
An enforcement action that can result in the current support obligation and any past-due support owed being reported to credit reporting agencies.
 
Current Child Support
The amount ordered to be paid for child support.
 
Current Support Collected
This is the amount collected and credited toward the current support obligation.
 
Date Sent to You
This is the date we sent the money to the payment card of the parent who is due support. If payments are sent by direct deposit, this is the date we sent the money to the bank to deposit into the account of the parent who is due support. Please be aware, some banks may take a few days to process a payment to the account. If payments are sent by check, this is the date we mailed the check.
 
Direct Deposit
Florida law requires us to send child support payments electronically. You can choose to receive your child support payments by direct deposit into your checking or savings account. A social security number is required for direct deposit.
 
Depository Number
This is the number assigned to the order by the Clerk of Court to track child support payment information.
 
Dismissal
This term means that a pending judicial or administrative actions is ending prior to an order being obtained or established.
 
Driver License Suspension
An enforcement action that can result in the parent who owes support driver’s license being suspended.
 
Enforcement Actions
If payments are not made as ordered and we do not hear from the parent who owes support, we will take steps to enforce the order and collect the money that is owed to the family.
See also:
Enforcement of Child Support Orders
Read the Achieving Voluntary Compliance infographic to learn more about how the Child Support program works with parents and partners to achieve voluntary payments.
 
Federal Income Tax Refund Offset
An enforcement action that can result in the offset of federal tax refunds, resulting in the IRS sending tax refunds to the child support program versus the taxpayer.
 
Genetic Testing

A genetic test is a scientific test used to determine a man is the child's biological father. It is also called a DNA test. This test requires that skin cells are collected from the inside cheek area of the mouth.

We contract with independent accredited laboratories to test genetic samples and provide test results. We do not accept genetic test results from any other laboratories.

See our genetic testing brochure for more information.

 
Health Insurance Premium
The amount ordered to be paid for healthcare plan premiums.
 
Income Withholding
We send income withholding notices to employers and other payors of income. Child support payments are withheld from wages or other income.
 
Interstate Cases
If one parent lives in another state, we may work with the other state to complete child support actions.
 
Judicial Action
(see also Judicial; Judicial Establishment)
This is the process used to establish an order for paternity and or child support. Learn more about the judicial order establishment process.
 
Judicial Establishment
(see also Judicial; Judicial Action)
This is the process used to establish an order for paternity and or child support. Learn more about the judicial order establishment process.
 
Judicial Order
A support order that is issued by the court versus through an administrative process.
 
Late Payment Notices
(see also Past-Due Notices)
If a parent is not paying support as ordered, we will mail the notices to advise them that they have missed a payment(s).
 
Lien (Personal Property)
(see also Personal Property Lien)
An enforcement action that can result in the placement of lien on personal property owned by the parent who owes support. Personal property can include a motor vehicle or boat.
 
Lottery Winnings Interception
An enforcement action that can result in the interception of lottery winnings, resulting in the Department of Lottery sending lottery winnings to the child support program versus the parent.
 
Medicaid Reimbursement
The amount ordered to be paid to reimburse the Medicaid agency.
 
Medical Financial Support
The amount ordered to be paid for medical support or healthcare coverage.
 
Medical Support
Medical support may be included in a child support order. Medical support can include a:
  • requirement for a parent to provide health insurance and/or
  • pay a portion of medical expenses not covered by insurance.
 
Modification
An action to change the child support order when the circumstances of the family have changed. A modification may be initiated by either parent or the Child Support Program. Some examples of when a modification may be initiated include if the income of the parents have changed significantly; a child has moved into or out of the household; and a child has reached 18 but is still in high school.
 
Motion for Contempt
(see also Contempt)
A motion for contempt is filed in circuit court when the parent who owes support fails to pay as ordered.
 
Noncovered Medical Support
The amount ordered to be paid to reimburse previous medical expenses.
 
Open Case Actions
These are child support actions where there are steps in progress prior to completing the action. Click the Action Status to see if there are previous statuses available to view.
 
Order Date
This is the date the support order is signed.
 
Ordered Support Amount
(see Support Amount)
 
Ordered Support Types
Types of support obligations included in the support order.
  • Current support
  • Past-Due payment
  • Alimony
  • Past-Due alimony
 
Other Amount
The amount displayed in Other Amount column on the View Payments tab includes money that was paid by the parent who owes support but not sent to the parent who is due support. The reasons why a payment was not sent may include:
  • The parent who is due support is receiving or has received cash assistance.
  • There is an active repayment agreement for money owed to the State.
  • The money was refunded to the parent who owes support
  • The amount is on hold because the support obligation is paid in full or because there is a pending action.
  • The amount was already sent on a previous date.
 
Other Parent
This is the name of the other parent who is either due child support or who owes child support.
 
Parent who is Due Support
This is the parent on the case who is owed child support and/or medical support.
 
Parent who Owes Support
This is the parent on the case who owes child support and/or medical support.
 
Passport Denial
This is an action to help parents comply with their support order that can result in the parent who owes support having their passport denied.
 
Past-Due Alimony
The amount ordered for spousal support that is not paid on time.
 
Past-Due Child Support
The amount ordered for child support that is not paid on time.
 
Past-Due Medical Support
The amount ordered for medical support, healthcare coverage or premiums that is not paid on time.
 
Past-Due Notices
(see also Late Payment Notices)
If a parent is not paying support as ordered, we will mail the notices to advise them that they have missed a payment(s).
 
Past-Due Support for Another State
The amount ordered for child support that is owed to another state's child support program.
 
Past-Due Support for Foster Care
The amount ordered for child support that is owed to the foster care agency that is not paid on time.
 
Payment
This is the total amount paid by the parent who owes support.
 
Payment Date
This is the date we received the payment from the parent who owes support.
 
Payment Frequency
The support order requires payments to be made at a certain frequency. The most common frequencies are monthly and weekly.
 
Personal Property Lien
(see also Enforcement Action; Lien)
An enforcement action that can result in the placement of lien on personal property owned by the parent who owes support. Personal property can include a motor vehicle or boat.
 
Public Assistance
Includes Food Assistance, Medicaid, and/or temporary cash assistance.
 
Reemployment Benefits
When the State of Florida is paying Reemployment (formerly unemployment compensation) Benefits to a parent who owes child support, a percentage of their benefits will be deducted for child support. The amount deducted will be up to 40 percent of the benefits, but not more than the child support owed.
 
Reporting Past-due Support to Credit Reporting Agencies
(see also Consumer Referral Action; Credit Reporting Agencies)
An enforcement action that can result in the current support obligation and any past-due support owed being reported to credit reporting agencies.
 
Responsible Person for Medical Insurance
In this field in the Medical Support section on your Support Order screen a "Yes" will be displayed if the support order names the parent responsible for providing medical insurance. If a parent is not named in the support order, “none” will be displayed.
 
Service of Process or Serve
Service of process is the procedure to provide legal notice to parties of an administrative or judicial action.
 
smiONE Visa Prepaid Card
Florida law requires us to send payments electronically. This is a payment card you can use to make purchases or cash withdrawals. See the payment card information section of our website to find out more about using the card and fees.
 
Support Order
An order that includes direction to parents on the payment of child support.
 
Total Amount Due
The total amount due in child support, medical support and/or alimony as of the day you are viewing the balance on eServices. The Clerk of the Circuit Court is the official record keeper for child support payments. Contact the Clerk of Court where the support order was issued for an official payment record.
 
Total Payment
This is the total amount paid by the parent who owes support.
 
Unemployment Compensation
When the State of Florida is paying unemployment benefits to a parent who owes child support, a percentage of their benefits will be deducted for child support. The amount deducted will be up to 40 percent of the benefits, but not more than the child support order amount. Benefit amounts and how long benefits are paid depends on how much the person earned on the job and how long they worked. When a parent has more than one case being enforced, each case will receive part of any collections from unemployment benefits. The parent who is ordered to pay support can have a hearing to contest the deductions. Hearings are held by unemployment compensation hearing officers. The hearing officer’s decision is binding.
 
Username
This is the identifying name you create for your eServices account during registration. The username is required every time you sign in to use eServices. Keep it secure. We do not know your username and cannot give it to you if you forget it. If you forget your username, you must sign up again and create a new username.
 
Worker’s Compensation
If a parent owes past-due support and is getting worker's compensation, we may use part of the worker's compensation to pay child support, including part of any lump-sum payment.
 
Writ
Sometimes referred to as arrest warrants. A court may issue a writ if a parent does not comply with a notice to appear at a hearing or willfully does not pay their child support.
 
Written Agreement
A written agreement is a promise made by a parent with the Child Support Program to pay their past-due support, usually by making regular monthly payments. Written agreements are used when a parent who owes past-due support is unable to pay the past-due amount all at once.
 
Other Amount
The amount displayed in Other Amount column on the View Payments tab includes money that was paid by the parent who owes support but not sent to the parent who is due support. The reasons why a payment was not sent may include:
  • The parent who is due support is receiving or has received cash assistance.
  • There is an active repayment agreement for money owed to the State.
  • The money was refunded to the parent who owes support
  • The amount is on hold because the support obligation is paid in full or because there is a pending action.
  • The amount was already sent on a previous date.